Limited Life Time Warranty

Pacific Outdoor Kitchens (POK) warrants to the original purchaser at the original site of delivery with proof of purchase that when subject to normal residential use, the POK Outdoor furniture shall be free from defects in workmanship and materials and has a lifetime limited structural warranty and a three – year surface finish warranty, subject to limitations and disclaimers set forth below.

POK's obligation under this warranty is limited to repair or replacement, at our option, of the product during the warranty period. Warranty does not cover labor to remove or install materials and does cover the cost of shipping replacement product. The extent of any liability of POK under this warranty is limited to repair or replacement. This warranty is not transferable and is expressly limited to the cabinet frames and paneling (i.e. excludes all hardware, levelers or other third party parts).

Caution: Professional Gas & Plumbing installation Required for Outdoor Kitchen appliances.

Without limiting anything else in this document, POK disclaims and assumes no liability for:

1. Products damaged by accident, negligence, misuse, abuse, fire, flood, improper installation, acts of God, neglect, corrosion, alteration or customization, improper maintenance or cleaning, modification, mishandling or not following care instructions
2. Discolouration or deterioration due to airborne contaminates, contact with any chemicals or paint, staining or oxidation, or due to high heat
3. Changes in product appearance caused by normal weathering, such as exposure to sun light, rain and extremes of weather and atmosphere
4. Product sold outside the continental United States and Canada
5. Appliances (including barbeques, grills, and any other appliance) sold or packaged with the POK outdoor furniture. These grills or appliances shall be subject to the grill or appliance manufacturer’s warranty
6. All third party parts and hardware including but not limited to hinges, drawer slides, door pulls and leveling feet are subject to a 1-year warranty
7. Please note that colours displayed on Pacific Outdoor Kitchens website are based on high resolution effect & depth texture scans but may differ from the original colour tone/ effect depending on your computer screen.
8. Improper use or abuse. Improper use or abuse includes, but is not limited to, damage from mishandling of material, damage from excessive heat, physical or chamical abuse, damage from improper care or maintenance, and excessive imapact damage.
9. Scratches POK Outdoor Cabinets, just like your car, may scratch when hit with a sharp or heavy object.
10. Any creative use of the cabinets including cutting holes.
11. Any alterations to POK cabinets without written consent from POK before any changes made to outdoor kitchen cabinets.

Powder Coat and Stainless Steel Finishes

At Pacific Outdoor Kitchens, we take pride in the durability and
longevity of our outdoor kitchen products, particularly those with powder coat
and stainless steel finishes. To ensure your investment continues to shine and
withstand the test of time, we recommend the following maintenance guidelines:

For Powder Coat Finishes:

Regular Cleaning: Wipe down the powder-coated surfaces with a soft cloth or sponge using mild soap and water. Avoid abrasive cleaners, as they may cause damage to the finish.

No Harsh Chemicals: Refrain from using harsh chemicals or abrasive materials, as they can compromise the integrity of the powder coat. Instead, opt for gentle cleaning solutions to preserve the finish.

For Stainless Steel Finishes:

Frequent Cleaning: Clean stainless steel surfaces regularly to prevent the build-up of grime and contaminants. Use a mild, non-abrasive cleaner with warm water and a soft cloth.

Directional Cleaning: Wipe stainless steel surfaces in the direction of the grain to maintain a polished appearance and reduce the risk of scratching.

Protective Coating: Apply a stainless steel cleaner or protectant to enhance resistance to corrosion and maintain the natural luster of the finish.

General Tips:

No Abrasive Materials: Refrain from using abrasive scrubbers, steel wool, or harsh scouring pads, as they can scratch and damage both powder coat and stainless steel surfaces.

Prompt Cleaning: Attend to spills and stains promptly to prevent any potential damage or discoloration to the finishes.

Seasonal Inspection: Conduct periodic inspections to identify any signs of wear or damage, addressing issues promptly to extend the life of your outdoor kitchen.

By following these maintenance guidelines, you'll not only preserve the aesthetic appeal of your Pacific Outdoor Kitchens products but also extend their functional life in any outdoor environment. For additional support or inquiries, please feel free to contact our us by email at sales@pacificoutdoorkitchens.com